Business and sales operations professional with expertise in realigning internal business structures, processes, tools and rewards, and developing workforce capability to meet business expectations. When a business is underperforming or delivering less-than-desired results, I identify the underlying cause(s), then go to work on implementing the needed fix(es). I focus on areas such as value proposition alignment, customer segmentation, workforce deployment, channel partnering, talent selection, personnel training and development, CRM design and configuration, work performance tools, compensation planning, and business analytics, so as to align business activity to strategy execution and deliver on financial, customer, and process objectives. I provide a wide range of targeted business solutions at the enterprise, divisional, and business unit level as appropriate. My services include follow up coaching to sustain work implemented during my on-site engagements. My consulting experience includes activities in the US, Japan, Australia and Malaysia.
Specialties: Strategy development, Sales Operations, Sales Management, Instructional Design, Management Development, Training, and Salesforce Automation.