How I can help you
I can help you with:
Leadership skills such as strategic planning, delegating, time management, team building, conflict management and coaching.
Performance/Process Improvement - by reducing service process turnaround time and defects. How to run a process improvement project, change acceleration management and training. Increasing capacity. Developing KPIs and metrics.
IT best practices, governance, application development, quality, audit, operations management, service desk management, automated workflow, ERP.
Areas of Expertise
- Business Strategy & Planning
- Government & Regulations
- Business Operations
- Technology & IT Services
- Sales, Marketing & Public Relations
- Manufacturing & Industrial
- Technical & Scientific Services
- Professional & Business Services
- Nonprofit, Public and Professional Organizations
MS, Cardinal Stritch University, focus on Computer Science
BS, Bradley University, focus on Journalism and Public Relations
6 Sigma Black Belt, University of Wisconsin-Milwaukee
Certified Manager of Quality and Organizational Excellence - ASQ
ITIL Foundations, Continual Service Improvement, Release Control & Validation - EXIN